{"id":6698,"date":"2025-06-01T13:24:28","date_gmt":"2025-06-01T11:24:28","guid":{"rendered":"https:\/\/bigsheep.si\/?page_id=6698"},"modified":"2025-06-01T13:38:36","modified_gmt":"2025-06-01T11:38:36","slug":"splosni-pogoji","status":"publish","type":"page","link":"https:\/\/bigsheep.si\/en\/splosni-pogoji\/","title":{"rendered":"General conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6698\" class=\"elementor elementor-6698\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c9b25bb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9b25bb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0619c85\" data-id=\"0619c85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0247458 elementor-widget elementor-widget-text-editor\" data-id=\"0247458\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>General conditions<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f88f67e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f88f67e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d2cf67\" data-id=\"2d2cf67\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27e380a elementor-widget elementor-widget-text-editor\" data-id=\"27e380a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TERMS AND CONDITIONS OF BUSINESS<\/p><p>We kindly ask all customers to read all general terms and conditions before using our website. The general terms and conditions of online shopping have been compiled in accordance with the Consumer Protection Act (ZVPot), the Consumer Protection Act against Unfair Business Practices (ZVPNPP), and based on the recommendations of the Chamber of Commerce and Industry of Slovenia.<\/p><p>COMPANY INFORMATION<\/p><p>Online store address: www.bigsheep.si<\/p><p>Official company name: Tja\u0161a Jela\u010di\u010d s.p.<\/p><p>Company headquarters: Podgorje 17, 3000 Celje, Slovenia<\/p><p>REGISTRATION NUMBER: 9908960000<\/p><p>VAT ID: 67171036<\/p><p>Taxpayer: NO<\/p><p>The bank account is opened at LON d.d. bank: SI56 600000102225170<\/p><p>PAYMENT METHODS<\/p><p>We offer the following payment options in the online store:<\/p><ul><li>by pro forma invoice (with transfer to the company's bank account): after the order is confirmed, you will receive a pro forma invoice, and the order will be shipped within 72 hours after receipt of the payment to the company's bank account.<\/li><li>by payment via the Paypal payment system,<\/li><li>by payment via debit or credit card (Mastercard, Visa, Visa Electron, BA Maestro) via the Paypal application<\/li><\/ul><p>Please note: these terms and conditions and packaging and delivery costs apply only within the Republic of Slovenia.<\/p><p>For delivery to other EU countries, the shipping cost depends on the order amount.<\/p><p>PRICES<\/p><p>All prices are expressed in euros (EUR). All prices are valid at the time of placing the order until the company changes. The purchase contract between the seller and the buyer is concluded at the moment the seller confirms the order. From this moment on, all prices and other conditions are fixed and apply to both the buyer and the seller.<\/p><p>DISCOUNT CODE<\/p><p>When ordering, the customer can enter a promotional coupon to reduce the value of the product and thus the total value of the order.<\/p><p>CONTRACT CONCLUDED \u2013 ORDER ACCEPTED<\/p><p>We keep your order in a computerized record of received orders. We are available from Monday to Friday at the email address support@bigsheep.si.<\/p><p>RIGHT TO WITHDRAW FROM THE CONTRACT<\/p><p>The buyer may return the product, if it has not been used, within 8 days of receiving the order. In the event of material defects in the product or the delivery of an incorrect product, the buyer may exercise his rights in accordance with the Consumer Protection Act. The buyer may exercise his rights in respect of a material defect if he notifies the seller of the defect within two months from the date on which the defect was discovered. The buyer must describe this in detail in the defect notification and allow the seller to inspect the product.<\/p><p>If the item does not have the properties necessary for its normal use, or a special use known to the seller in advance, or explicitly agreed properties, and if the consumer has properly notified the seller of the defect within the period referred to in the previous paragraph, he may request the seller to rectify the defect, return a part of the purchase price in proportion to the defect, replace the goods or refund the purchase price. The costs associated with the material defect shall be borne by the seller.<\/p><p>REFUNDS<\/p><p>You can return our products within 8 days, as long as they are in perfect condition and have not been used. You will be responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are returning more expensive products, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.<\/p><p>Custom-made products cannot be returned or exchanged for another product.<\/p><p>LATE OR MISSING RETURNS<\/p><p>If you haven't received your refund yet, please check your bank account again first. Then contact your credit card issuer; it may take some time for your refund to be officially posted.<\/p><p>Then contact your bank. It often takes some time for processing before the refund is posted.<\/p><p>If you have done all of this and still have not received your refund, please contact us at support@bigsheep.si.<\/p><p>EXCHANGE<\/p><p>We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at support@bigsheep.si and send your item to: Podgorje 17, 3000 Celje.<\/p><p>PROTECTED TRADEMARKS<\/p><p>The content published in the BigSheep.si online store is the property of Tja\u0161a Jela\u010di\u010d s.p. and may not be copied, reproduced or otherwise distributed without the permission of the owner. The company also owns all products available for purchase in the BigSheep.si online store. The company owner holds the moral copyright to all products of the BigSheep brand.<\/p><p>By handing over the copyrighted work to the buyer, the company allows the exclusive personal use of digital products, whereby transfer to other persons, reproduction of the products, distribution, processing or public display is prohibited. The company is not liable for any problems that may arise from the incorrect use of the goods\/services. It also declines liability for any occasional problems with the operation of the website, any inaccuracy of information and also for potential damage caused by the use of inaccurate or incomplete data. The company reserves the right to withdraw from the contract or. the realization of the order if a material error occurs in the offer (a material error includes elements on the basis of which the provider would not agree to conclude the contract), whereby material errors also include obvious errors in the price, which may be the result of technical and other problems.<\/p><p>Communication with the company takes place exclusively via the website and email.<\/p><p>DISCLAIMER<\/p><p>The company regularly ensures that the information published on the BigSheep.si website is up-to-date and accurate, however, product features, availability and price may change so quickly that the provider is unable to correct the information on the website within the given time frame. In such a case, the company will notify the buyer of the changes and allow him to cancel the order or replace the ordered product.<\/p><p>Although product photos in most cases show the authentic appearance of the product, they may sometimes be merely symbolic and do not necessarily guarantee the properties of the product. The company reserves the right to change the terms of business at any time and in any way, regardless of the reason or without prior notice.<\/p><p>COMPLAINTS<\/p><p>The company Tja\u0161a Jela\u010di\u010d s.p. complies with applicable consumer protection legislation, including in the area of \u200b\u200bensuring an effective complaints handling system. In the event of problems, the customer can contact the company Tja\u0161a Jela\u010di\u010d s.p. by e-mail at support@bigsheep.si. The complaint handling process is confidential.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3f4f9e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f4f9e7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-71fd1a9\" data-id=\"71fd1a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2109699 elementor-widget elementor-widget-image\" data-id=\"2109699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bigsheep.si\/en\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/bigsheep.si\/wp-content\/uploads\/2020\/11\/PSX_20201108_201240-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-546\" alt=\"\" srcset=\"https:\/\/bigsheep.si\/wp-content\/uploads\/2020\/11\/PSX_20201108_201240-150x150.jpg 150w, https:\/\/bigsheep.si\/wp-content\/uploads\/2020\/11\/PSX_20201108_201240-300x300.jpg 300w, https:\/\/bigsheep.si\/wp-content\/uploads\/2020\/11\/PSX_20201108_201240-100x100.jpg 100w, https:\/\/bigsheep.si\/wp-content\/uploads\/2020\/11\/PSX_20201108_201240-600x603.jpg 600w, https:\/\/bigsheep.si\/wp-content\/uploads\/2020\/11\/PSX_20201108_201240-298x300.jpg 298w, https:\/\/bigsheep.si\/wp-content\/uploads\/2020\/11\/PSX_20201108_201240-768x772.jpg 768w, https:\/\/bigsheep.si\/wp-content\/uploads\/2020\/11\/PSX_20201108_201240.jpg 949w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Splo\u0161ni pogoji SPLO\u0160NI POGOJI POSLOVANJA Vse kupce vljudno napro\u0161amo, da si pred uporabo na\u0161e spletne strani preberejo vse splo\u0161ne pogoje. Splo\u0161ni pogoji poslovanja spletnega nakupovanja so sestavljeni v skladu z Zakonom o varstvu potro\u0161nikov (ZVPot), Zakonom o varstvu potro\u0161nikov pred nepo\u0161tenimi poslovnimi praksami (ZVPNPP), ter na podlagi priporo\u010dil Gospodarske zbornice Slovenije. PODATKI PODJETJA Naslov spletne [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6698","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bigsheep.si\/en\/wp-json\/wp\/v2\/pages\/6698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bigsheep.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bigsheep.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bigsheep.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bigsheep.si\/en\/wp-json\/wp\/v2\/comments?post=6698"}],"version-history":[{"count":14,"href":"https:\/\/bigsheep.si\/en\/wp-json\/wp\/v2\/pages\/6698\/revisions"}],"predecessor-version":[{"id":6712,"href":"https:\/\/bigsheep.si\/en\/wp-json\/wp\/v2\/pages\/6698\/revisions\/6712"}],"wp:attachment":[{"href":"https:\/\/bigsheep.si\/en\/wp-json\/wp\/v2\/media?parent=6698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}